Terms of Use

Effective Date: March 4, 2026 Last Updated: March 4, 2026

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These Terms of Use ("Terms") govern your access to and use of the website located at www.vela-zanzibar.com (the "Website") and the AI-powered chatbot known as "Zuri" (the "Chatbot"), collectively referred to as the "Platform." The Platform is operated by Spectral Invest Limited ("we," "us," or "our").

By accessing the Website or using the Chatbot, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

How you accept these Terms: When you click the "Accept & Start Chat" button on the Chatbot consent screen, you confirm that you have read, understood, and agree to these Terms. Continued use of the Website constitutes acceptance of these Terms.

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1. Introduction and Acceptance

1.1. These Terms form a legally binding agreement between you ("you" or "user") and Spectral Invest Limited regarding your use of the Platform.

1.2. These Terms govern the use of the Website and the Chatbot only. They do not govern any property purchase, reservation, or investment agreement. Any transaction relating to the purchase of real estate is subject to a separate agreement with its own terms and conditions.

1.3. We recommend that you save or print a copy of these Terms for your records.

1.4. If any provision of these Terms is unclear or ambiguous, it will be interpreted in the way most favorable to you as the consumer, in accordance with the Unfair Contract Terms Directive (93/13/EEC).

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2. Service Provider Information

In accordance with the E-Commerce Directive (2000/31/EC), Article 5, the following information is provided:

We aim to respond to all communications within a reasonable timeframe. You may contact us using any of the methods listed above.

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3. Service Description

3.1. The Platform. The Website provides information about the Vela Paje real estate development in Zanzibar, Tanzania. The Platform includes property descriptions, project details, images, and related informational content.

3.2. The Chatbot. Zuri is an AI-powered chatbot integrated into the Website. The Chatbot is designed to:

• Answer questions about the Vela Paje development, including property types, features, amenities, and the surrounding area.
• Provide general information about Zanzibar and the Paje region.
• Help you connect with our sales team by collecting your contact details if you choose to share them.

3.3. What the Platform does not provide. The Platform does not provide:

• Binding offers to sell, lease, or reserve any property. Property information displayed through the Website or provided by the Chatbot is for informational purposes only and does not constitute a contractual offer. Property specifications, availability, and pricing are subject to change without notice.
• Professional advice of any kind, including legal, financial, investment, tax, or real estate valuation advice. Users should consult qualified professionals before making any decisions based on information obtained through the Platform.
• Guarantees regarding the accuracy, completeness, or timeliness of information provided, whether by the Website content or the Chatbot.

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4. AI Chatbot Disclosure

This section contains important information about the artificial intelligence technology used on this Platform. Please read it carefully.

4.1. Zuri is an AI assistant, not a human. When you use the Chatbot, you are interacting with an artificial intelligence system. You are not chatting with a human agent. This disclosure is made in compliance with the EU AI Act (Regulation (EU) 2024/1689), Article 50(1), which requires that users are clearly informed when they are interacting with an AI system.

4.2. Technology provider. The Chatbot is powered by Anthropic Claude, a general-purpose AI model provided by Anthropic, Inc. We deploy and configure the AI system for use on this Platform.

4.3. AI limitations. Like all AI systems, the Chatbot has inherent limitations:

• The Chatbot may produce responses that are inaccurate, incomplete, or out of date, even when they appear confident and well-formulated.
• The Chatbot draws on a knowledge base about the Vela Paje development, but it may not reflect the most current information about property specifications, pricing, or availability.
• The Chatbot does not have access to real-time data, market conditions, or legal developments.
• The Chatbot cannot verify the accuracy of information you provide to it.

4.4. Not professional advice. Responses from the Chatbot are for general informational purposes only. They do not constitute professional advice of any kind. You should independently verify any information obtained through the Chatbot before relying on it, particularly for financial, legal, or investment decisions.

4.5. How to reach a human. If you would like to speak with a human representative at any time, you can:

• Email: info@vela-zanzibar.com
• Phone: +31 652 343 165

You are not required to use the Chatbot. You may contact us directly using the methods above at any time.

4.6. Future regulatory developments. The Product Liability Directive (2024/2853), which explicitly includes AI software as a "product" subject to strict liability, requires transposition by EU Member States by 9 December 2026. We will review and update these Terms as necessary to reflect any applicable changes in the law.

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5. Chatbot Acceptable Use

5.1. When using the Chatbot, you agree to use it responsibly and lawfully. You must not:

• Attempt to manipulate the AI. Do not attempt to override the Chatbot's instructions, alter its behavior through prompt injection, or cause it to produce responses outside its intended purpose.
• Reverse engineer the system. Do not attempt to extract, replicate, or reverse-engineer the underlying AI model, system prompts, knowledge base content, or any proprietary technology.
• Input third-party personal data. Do not enter the personal information of other individuals (such as names, addresses, phone numbers, or financial details) into the Chatbot without their explicit consent. You are responsible for any personal data you share.
• Use the Chatbot for illegal purposes. Do not use the Chatbot to facilitate any activity that is unlawful in your jurisdiction, including fraud, harassment, or the dissemination of harmful content.
• Conduct automated or bulk queries. Do not use bots, scripts, or automated tools to send bulk queries to the Chatbot or to scrape its responses. The Chatbot is intended for individual, interactive use.

5.2. We reserve the right to restrict or terminate your access to the Chatbot if we reasonably believe you are violating these acceptable use provisions.

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6. Chatbot Limitations and Disclaimers

6.1. Information accuracy. While we make reasonable efforts to ensure the information in our knowledge base is accurate and up to date, we do not warrant that any information provided by the Chatbot is accurate, complete, current, or error-free. AI-generated responses may contain inaccuracies.

6.2. Property information is not a binding offer. Any property descriptions, specifications, floor plans, pricing, availability, or other details provided by the Chatbot are for informational purposes only. They do not constitute a binding offer, invitation to treat, or commitment of any kind. Property specifications and availability are subject to change at any time without prior notice.

6.3. No guarantee of availability. We do not guarantee that the Chatbot will be available at all times. The Chatbot may be temporarily unavailable due to maintenance, technical issues, or factors beyond our control.

6.4. Third-party information. The Chatbot may reference third-party information, services, or websites. We do not control and are not responsible for the accuracy or availability of any third-party content.

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7. Data Protection

7.1. Your use of the Platform involves the processing of personal data. For full details about how we collect, use, store, and protect your personal data, please refer to our Privacy Policy.

7.2. When you use the Chatbot, the following data processing takes place:

• Your chat messages are sent to our AI technology provider (Anthropic, Inc.) for the purpose of generating responses. Anthropic acts as a data processor on our behalf.
• Your messages may be processed by an embedding service provider for the purpose of retrieving relevant information from our knowledge base.
• If you choose to share your contact details through the Chatbot, they will be used to facilitate follow-up by our sales team, as described in the Privacy Policy.

7.3. We use Microsoft Clarity for behavioral analytics (heatmaps and session recordings) to understand how visitors interact with the Website. This is activated only with your consent via the cookie consent banner.

7.4. Metadata associated with your chat session (such as your IP address and general location) is collected for security, fraud prevention, and service improvement purposes, as described in the Privacy Policy.

7.5. We do not sell your personal data. Your chat messages are not used to train AI models.

7.6. You have rights under applicable data protection law, including the right to access, correct, delete, and port your personal data, and the right to object to certain processing. To exercise any of these rights, please contact us at info@vela-zanzibar.com. Full details of your rights and how to exercise them are set out in the Privacy Policy.

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8. Intellectual Property

8.1. Platform content. All content on the Website -- including text, images, graphics, logos, designs, page layouts, and software -- is the property of Spectral Invest Limited or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from this content without our prior written consent.

8.2. AI-generated responses. Responses generated by the Chatbot are provided for your personal informational use only. No intellectual property rights are transferred to you in respect of AI-generated content. You may use the information provided by the Chatbot for your own personal reference, but you may not reproduce, publish, or distribute Chatbot responses for commercial purposes without our prior written consent.

8.3. Your content. By submitting messages, questions, or other content to the Chatbot, you grant us a non-exclusive, royalty-free, worldwide license to use, process, and store that content for the purposes of providing and improving the Platform and its services. This license is limited to what is necessary for service delivery and does not grant us ownership of your content.

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9. Limitation of Liability

9.1. Mandatory carve-outs. Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded or limited by applicable law.

9.2. Scope of liability. Subject to Section 9.1, our total aggregate liability to you for any claims arising out of or in connection with your use of the Platform (whether in contract, tort, negligence, statutory duty, or otherwise) shall not exceed the greater of: (a) EUR 500; or (b) the total amount you have paid to us, if any, in the twelve (12) months preceding the event giving rise to the claim.

9.3. Exclusion of indirect damages. Subject to Section 9.1, we shall not be liable for any:

• Loss of profits, revenue, business, or anticipated savings.
• Loss of data or data corruption.
• Loss of goodwill or reputation.
• Indirect, incidental, special, or consequential damages.

arising out of or in connection with your use of the Platform, even if we have been advised of the possibility of such damages.

9.4. AI-specific limitation. We are not liable for any decisions you make, or actions you take, based on information provided by the Chatbot. The Chatbot provides general information only and does not replace professional advice. You acknowledge that AI-generated responses may contain errors and that you are responsible for independently verifying any information before relying on it.

9.5. Force majeure. We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemic, war, terrorism, government actions, power failure, internet or telecommunications failure, or failure of third-party service providers.

9.6. Consumer rights preserved. If you are a consumer in the European Union, the limitations in this section apply only to the extent permitted by the mandatory consumer protection laws of your country of residence. These Terms do not restrict any rights you have under such laws that cannot be waived or limited by contract, including rights under the Unfair Contract Terms Directive (93/13/EEC).

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10. Governing Law and Jurisdiction

10.1. These Terms are governed by and construed in accordance with the laws of the United Republic of Tanzania.

10.2. EU consumer protection carve-out. If you are a consumer habitually resident in a Member State of the European Union, you also benefit from the mandatory provisions of the consumer protection laws of your country of residence. In accordance with Article 6(2) of the Rome I Regulation (EC 593/2008), nothing in these Terms deprives you of the protection afforded to you by the mandatory rules of the law of your country of habitual residence that cannot be derogated from by agreement.

10.3. Any dispute arising out of or in connection with these Terms that cannot be resolved through the dispute resolution process described in Section 11 shall be submitted to the competent courts. If you are a consumer in the EU, you may bring proceedings in the courts of your country of residence.

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11. Dispute Resolution

11.1. Informal resolution. If you have a complaint or dispute regarding the Platform, we encourage you to contact us first at info@vela-zanzibar.com or by phone at +31 652 343 165. We will make reasonable efforts to resolve your concern promptly and informally.

11.2. Alternative Dispute Resolution (ADR). If we are unable to resolve your complaint informally, you may be entitled to use an alternative dispute resolution procedure. EU consumers may refer disputes to a certified ADR body in their country of residence. Information about ADR bodies is available through your national consumer protection authority or the European Commission's ADR information page at https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint_en.

11.3. We are committed to engaging in good faith with any ADR procedure initiated by a consumer through a recognized ADR body.

11.4. Note: The EU Online Dispute Resolution (ODR) platform was discontinued in July 2025 and is no longer available. References to ODR in older documents from other providers should be disregarded.

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12. Modifications to These Terms

12.1. We may update or modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

12.2. Notice period. We will provide at least 30 days' notice before any material changes to these Terms take effect. Notice will be provided by:

• Posting the updated Terms on the Website with a revised "Last Updated" date.
• Displaying a prominent notice on the Website or Chatbot informing users of the changes.

12.3. Your right to terminate. If you do not agree with the modified Terms, you have the right to stop using the Platform before the changes take effect. Your continued use of the Platform after the notice period constitutes your acceptance of the updated Terms.

12.4. Changes that are required by law or that are purely administrative (such as corrections of typographical errors) may take effect immediately without a 30-day notice period.

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13. Severability

13.1. If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the provision shall be severed from these Terms.

13.2. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

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14. Contact Information

If you have any questions about these Terms, wish to exercise your data protection rights, or need to reach a human representative, you may contact us through any of the following channels:

EU Representative: HyperSense Software SRL Bucharest, Romania

For data protection inquiries, please refer to our Privacy Policy for detailed information about how we process your personal data and how to exercise your rights.

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Note for legal counsel: This document has been drafted to meet the requirements of the E-Commerce Directive (2000/31/EC) Article 5, the EU AI Act (Regulation (EU) 2024/1689) Article 50(1), the Unfair Contract Terms Directive (93/13/EEC), and the Rome I Regulation (EC 593/2008) Article 6(2). The following items should be reviewed prior to publication:

1. The Product Liability Directive (2024/2853) requires transposition by 9 December 2026 and explicitly includes AI software as a "product" subject to strict liability. The liability provisions in Section 9 may need to be revised once national transposition laws are adopted.
2. The Digital Fairness Act (anticipated Q3 2026) may introduce additional chatbot transparency obligations. The AI disclosure language in Section 4 has been written to be forward-compatible, but should be reviewed when the final text is published.
3. The liability cap in Section 9.2 (EUR 500 or amounts paid) should be assessed against the specific risk profile of the service and any applicable national consumer protection thresholds.
4. Tanzania Personal Information Protection Act (PIPA) compliance should be separately assessed, as the data controller is a Tanzanian-registered entity with potential local obligations.
5. Confirm that the ADR references in Section 11 are appropriate for the primary EU markets served by the Platform.